Cancellation for orders and pre-orders that have not shipped will be eligible for a full refund.

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1. All orders take up to 24 - 48 hours to process from Monday to Friday.

2. Upon completion of processing, pickup for shipping is requested and could ship even the same day.

3. At any point where the parcel is still in our possession, we have the ability to cancel the parcel.

4. Any cancelled parcels that do not leave the warehouse qualify for a 100% refund, no questions asked.

5. For a quick cancellation we advise you to call at 855-322-3245 to make sure we can stop the pickup from the designated carrier.

6. Emails are not processed fast enough and might not stop the parcel from leaving the warehouse.

7. Any parcel that leaves the warehouse will not qualify for a 100% refund and will fall under the terms and agreement of the Returns Policy.

8. All pre-orders are handled the same way and can be cancelled anytime. If you choose to re-order a pre-order you will lose your priority.

9. No refunds are processed in the first 10 days of ordering as we must get cleared by your credit card companies first as well.

10. Our processing of refunds can take from 3-5 days on our side as we need to clear it through accounting.

11. The credit card companies also can take from 3 to 10 days to credit your account as well and we have no control over this delay as it is not on our end.

12. Email confirmations are sent as soon as we process so make sure you have given us your correct email.

13. In case your credit card companies have charged you any surcharges, we are not responsible for those charges and we suggest you call your credit card company to resolve